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Terms and Conditions


Returns are accepted within 14 days of the delivery date of product. Returns are permitted on all unwashed, unworn garments, unaltered, or undecorated garments. Some items may incur a restocking fee. Once the item has been received and is, in fact, deemed returnable by our Returns Department, a credit will be applied to your original method of payment.


If you are in receipt of an item that is defective, the item must be returned to us within 14 days of the buyer’s receipt of the defective merchandise. Once the item has been received and is, in fact, deemed defective by our Returns Department, a credit will be applied to your original method of payment.

Return Merchandise
Please contact orderdept@cityapparel.net for an RMA number. Your RMA will be emailed with a return form. Place the form in your original packaging with the garments you would like to return. Your completed form and merchandise can be given to the GME office and sent with the route driver. Credits will be issued upon receipt of return.

Once we receive the merchandise and it is deemed defective, we will initiate a refund to your original method of payment. You will receive the credit within 7-10 days, depending on your card issuer's policies.

For defective items, we will issue you a return label via UPS or schedule a pick up at the Findlay plant. Replacement items will be delivered to the Findlay plant.

Delivery and Shipping

Privacy Policy
City Apparel, takes the privacy of your personal information seriously. This Internet Privacy Policy describes the measures we take to help ensure the security of information collected through our Web sites.

How Personal Information is Collected and Used
We only collect personal information that you voluntarily submit through our Web sites. This may include information such as your name, street and e-mail addresses, and telephone number. We do not automatically collect personal information without your knowledge.

Uses of Personal Information
When you submit personal information to us, you will be asked to decide how we may use your information. Unless we specifically tell you otherwise before you submit personal information, we will only use it to:

  • Respond to your questions or comments
  • Better understand your purchasing habits and needs
  • Help us understand how we can improve our products, services, and Web site
  • Inform you about special promotions
  • Contact you to ask for your opinion or willingness to participate in certain events

Limiting the Use of Your Information
If you submit personal information to us, you have two options:

  • You may choose to allow us to use the personal information for any of the purposes described under the "Uses of Personal Information" section of our Privacy Policy. This is called the "Opt-In" choice.
  • You may choose to restrict our use of your information to a specific application, such as answering your question about a product. This is called the "Opt-Out" choice.

These options give you the opportunity to control the usage of your personal information by "opting out" of our systems.

Use of Cookies
To improve your visit to our sites, we may use "cookies" to obtain non-personal information (cookies are text information files that your browser places on your computer when you visit a Web site). We may aggregate this data to analyze the viewing habits of our site visitors, but it will not be associated with any personally identifiable data.

Sharing Your Personal Information With Others
We will not use or share your personal information in ways unrelated to the uses described above unless we provide you with prior notice and give you an opportunity to change your usage preferences. Unless you give us prior consent, we will not trade, sell, or share your personal information with any person or entity other than City Apparel, our affiliates and representatives, unless required by law or as disclosed to you before the information is collected. For certain promotions or product requests, we may share your information with an outside company for the sole purpose of fulfilling your order. These companies are carefully selected by us and also take the protection of your personal information seriously.

Access to Your Information
To modify your personal information, contact us at customerservice@cityapparel.net . We will make every effort to respond to your requests in a timely manner. If you have already submitted personal information to City Apparel, you may opt-out of the company's future use of that information by sending an e-mail toorderdept@cityapparel.net. Upon receiving your request, we will delete your personal information from our records.

Security of Your Information
The security of your personal information is very important to us. We use appropriate technical and managerial procedures to protect your personal information and prevent its disclosure outside of us. Only those authorized by us will be granted access to your personal information. In addition to careful consideration about what information you share and who you share it with, we recommend that everyone develop good security habits. These include protecting and regularly changing your password, using computer virus protection, logging off when you finish using your computer, and considering the use of file or email encryption programs.

E-mail Preferences
City Apparel offers you the opportunity to choose whether or not you prefer to receive marketing materials via e-mail by sending us notice at customerservice@cityapparel.net. You may update this preference at any time. Please allow us sufficient time to process your change of preference.

Changes to This Privacy Policy
We may amend this Internet Privacy Policy from time to time. Please check back for updates.